FAQs

1. WHAT PAYMENT OPTIONS DO YOU OFFER?

You can pay on our webpage via PayPal, Stripe, Google Pay, Credit Cards, E-Transfer, and cash. 

2. WHAT PRECAUTIONS ARE YOU TAKING TO KEEP MY ORDERS SAFE?
Your safety is very important to us. We’re taking extra precautions and working with our distributors to do the same.

Our staff wears masks and gloves when processing your orders. All orders are sanitized and couriers are required to wear gloves and
sanitize before pickup. Dispatch areas are also sanitized after each collection and we have added additional sanitizing services on
top of our regular cleaning services.

Increased measures of personal care including distancing of staff, requirements to wash regularly, and protective gear.

3. IS IT SAFE TO RECEIVE ORDERS?
The likelihood of an infected person contaminating commercial goods is low. And the risk of catching the virus from a package that
has been moved, traveled, and exposed to different conditions and temperature, and waiting in rooms for days—having in mind all the
precautions we’re taking—is also almost non-existent.

4. DO YOU OFFER CURBSIDE PICKUP? 

Yes, You can arrange for curbside pickup at Niagara Falls, Ontario. 

5. CAN I RETURN MY ORDER?
Yes, you can return your order within 30 days. You can find more information under the return policy.

6. AM I ENTITLED TO A REFUND IF MY ORDER CANNOT BE DELIVERED TO MY ADDRESS?
Yes. If you have been notified that your order will not be delivered to you due to certain restrictions, please get in touch with our
Customer Service Team who will be more than happy to assist.

7. WHAT CURRENCY ARE THE PRICES ON THE SITE?

All prices are in Canadian Dollars (CAD).

8- I JUST PLACED AN ORDER, WHEN WILL IT SHIP? 

We Ship the same day! Monday to Friday, We try our best on Weekends. 

The average shipping times are 4-10 days. 

Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don’t receive the tracking number, please email us.

9- CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, the customer assumes the shipping charge. 

10- I HAVE A QUESTION THAT WAS NOT ANSWERED, CAN YOU PLEASE HELP?

Absolutely! We are here to help you make your shopping experience as smooth and outstanding as possible!

Please get in touch with our customer service team and we will be happy to assist you in any way we can for any further questions at urbestdeal@qualityservice.com or info@urbestdeal.com

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.

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